Automatic invoice payments at Fastned
If you use the Fastned app with a connected bank account or credit card, you will be invoiced automatically. This happens in the first week of the following month. Your invoice will combine all charging sessions for the previous month. In case the payment fails, we're here to help you.
Why did my payment fail?
This can have one of many reasons. The most common reasons are:
Expired card
Insufficient balance
Automatic blocking by the bank (especially for first-time payments)
In nearly all cases, it is best to contact your bank for more information about preventing failed payments. Fastned will only make one attempt at automatically deducting money – even if you update your card details.
How do I settle unpaid invoices?
As soon as your payment fails, no matter the reason, you will receive an email from Fastned. This email contains a payment link. You can also find this payment link in the Fastned app.
We highly recommend using the payment link to settle the invoice. This ensures that you can continue using your Fastned account without issues. Please know that, if you make a manual bank transfer without using our link, it may take up to two weeks to process your payment.
Ensuring successful payments
To make sure that your payments go smoothly, please check the following items:
Make sure to update your payment method if your bank account or credit card is blocked or replaced. Fastned does not automatically update your details.
Make sure you have enough balance on your payment method. You can check the Fastned app to see how much your upcoming invoice will be.
Contact your bank in case your card details were correct, and you had sufficient balance. Your bank may have blocked the payment for a different reason.